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Shipping & Returns

Nouvelle Vou Returns Policy

Shipping

 

UK - Signed 48 (2-3 Days) - £5.50

UK - Signed 24 (1-2 Days) - £6.50

UK - Special Delivery (Guaranteed Next Day Mon-Fri) - £11.00 

UK - Special Delivery on Saturdays (Guaranteed Next Day on Saturdays) - £13.00

Europe - Tracked & Signed (7-10 Days) - £13.00

Europe - TNT (1-3 Days) - £20.00

International - Tracked & Signed (7-10 Days) - £16.00

International - TNT (1-3 Days) - £25.00

NOTE - ORDER BEFORE 2PM GMT & YOUR ORDER WILL BE SHIPPED THE SAME DAY

PRE ORDERS - IF A PRE ORDER ITEM IS ORDERED ALONG WITH AN ITEM THAT IS CURRENTLY IN STOCK, ALL GOODS WILL BE SHIPPED TOGETHER ON THE PRE ORDER SHIPMENT DATE 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags must not be broken. In order for us to process your return, we require your order and tracking number.



Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days. To return your product you should send it to:

27 Upland Grove, Norton, Bromsgrove, Birmigham, GB, B610EL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Late or missing refunds - If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at nouvellevou@gmail.com.


Sale items - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges


If you need to exchange the item you have purchased please, send us an email at contact@nouvellevou.com. The email should contain your order number, What your originally purchased and details of what you wish to exchange for. Send your item to the below address:

27 Upland Grove, Norton, Bromsgrove, Birmingham, B610EL, GB